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常见问题解答 (FAQ)
New and Featured Courses
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Supplemental Peace Officer #1018
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TCOLE Basic Jail (Corrections) Officer Examination and Reactivation Test Preparation
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TCOLE Basic Peace (Police) Officer Examination and Reactivation Test Preparation
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Hunter of Man
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Law Enforcement Officers Safety Act (LEOSA) #3836
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Proactive Safety and Security Watch in High-Risk Environments #7821
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Defeating Deception in Interviews #2029
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Drone as a First Responder #4044
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Drone Pilot: UAS Part 107 Test Preparation
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RADAR and LIDAR Refresher: Accuracy, Compliance, and Courtroom Articulation #2065
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Suicide Prevention in Texas Jails #4901
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Texas License to Carry a Handgun
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Can I have my old transcript transferred?
5月 22, 2016
Course Timers
5月 29, 2016
Do you capture the time learners spend in a course?
5月 29, 2016
How do I reset my password or change my email address?
5月 18, 2016
I am having difficulties accessing the final exam!
6月 01, 2016
What does OSS stand for?
5月 18, 2016
OSS Academy® Accreditations
Accreditations
5月 18, 2016
What accommodations or assistance do you provide for persons with disabilities?
Accreditations
5月 18, 2016
What are the course completion requirements?
Accreditations
5月 18, 2016
What is your Grievance Policy?
Accreditations
5月 18, 2016
Why do the course packages show an overall score of zero, despite the individual parts showing passing scores? Is this normal?
Transcript
7月 12, 2016
Can I pre-select a group of specific courses for my agency?
Agency Services & Multiple Purchases
5月 18, 2016
Does OSS Academy® offer Agency Accounts?
Agency Services & Multiple Purchases
5月 18, 2016
How do I purchase courses for multiple users?
Agency Services & Multiple Purchases
5月 18, 2016
How do I access and print my certificates of completion?
Certificates
5月 18, 2016
Do I have to take a course all in one sitting or can I take the course when I have time?
Course Design & Familiarization
5月 18, 2016
Do you capture the time learners spend in a course?
Course Design & Familiarization
5月 18, 2016
How do I get back to my courses after I logout?
Course Design & Familiarization
5月 18, 2016
How long do I have to complete a course once purchased?
Course Design & Familiarization
6月 17, 2016
I am having difficulties accessing the final exam!
Course Design & Familiarization
6月 01, 2016
If I fail all three (3) final exam attempts, do I have to repurchase the course?
Course Design & Familiarization
5月 18, 2016
Purchased a course and Alabama (AL) was the state selected during checkout (not my home state). Will this selection affect the payment of my course or reporting of credits?
Financial
7月 25, 2016
What is the OSS Academy® Refund Policy?
Financial
5月 03, 2016
What type of payment will OSS Academy® accept?
Financial
6月 16, 2016
Does OSS Academy provide the Texas Commission on Law Enforcement [TCOLE] Basic Peace Officer or Basic Jailer Certification courses in an online training course format?
TCOLE Specific
5月 18, 2016
How do I input my TCOLE PID number into the training system?
TCOLE Specific
4月 29, 2016
I am a former Texas Peace Officer (reactivating my license), a licensed police officer in another state, the military, or federal service. Do you offer a course to allow me to become a Texas Peace Officer?
TCOLE Specific
5月 18, 2016
When do you report my TCOLE hours for credit?
TCOLE Specific
5月 18, 2016
Can I have my old transcript transferred?
Technical
5月 22, 2016
Course Timers
Technical
5月 29, 2016
Do you capture the time learners spend in a course?
Technical
6月 17, 2016
I am having difficulties accessing the final exam!
Technical
6月 01, 2016
I am in Google Chrome but cannot see all of the content?
Technical
8月 21, 2018
I do not hear any sound in my course?
Technical
5月 18, 2016
Should internet cookies be turned off?
Technical
8月 27, 2015
What browser version do I need to use?
Technical
8月 27, 2015
What is a pop-up blocker and why must I disable it at OSS Academy®?
Technical
8月 27, 2015
What requirements do I need on my computer to take your courses?
Technical
5月 18, 2016
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